FAQ

Mobile App

Is there a native mobile app?

Our platform has been designed to be compatible and user friendly with virtually any mobile and desktops browsers..

Web App for iPhone and iPad

Our platform is designed keeping in mind mobile devices only, so we recommend to add it to Home Screen as Web App.

Go to https://garamcinemas.com in Safari browser and select share button on iPhone at bottom and then select Add to Home Screen option. You will see Garam Cinemas logo and a default name for the Web App. Just save it. You will then see a garam Cinemas icon on your home screen which looks exactly like native app. Just click it whenever you want to reach us.

Web App for Android Devices

Our platform is designed keeping in mind mobile devices only, so we recommend to add it to Home Screen as Web App.

Go to https://garamcinemas.com in Chrome browser and select Add to Home Screen option. You will see Garam Cinemas logo and a default name for the Web App. Just save it. You will then see a garam Cinemas icon on your home screen which looks exactly like native app. Just click it whenever you want to reach us.

Security

Is my data secure ?

All transactions you make on our system are encrypted and transferred over secure/private connection over SSL. All data is stored in our private servers.All credit card transactions are happening through STRIPE and whatever you enter in credit card field will be transferred directly to STRIPE servers without hitting our servers and get processed there. We don't store any of your credit card information in our system. We just store your billing address and profile information. We never share your data to any third party marketing agencies. This is our commitment to our customers.

Why Stripe and not Paypal ?

We chose Stripe over Paypal as it allows us to integrate their payment system into our application seamlessly unlike Paypal where user are asked to go outside the application and pay the amount and get redirected. Here is a comparison of stripe vs paypal.

Why do you need my mobile number ?

We will need your mobile number in order to verify your identity as email address is not sufficient. We absolutely don't want any fake bidders in our system. We will never give your information to any third party marketing agencies.

Auctions

Why auctions and not direct sale ?

Distributor or Producer always look for a better price for their product. In real life also who ever approaches them, they give rights to the person who pays highest because of the demand. We are just automating this process and everyone takes an informed decision knowing the real value of the product being purchased.

How do i know that i am outbid ?

If someone outbids your bid, you will be notified via email immediately. So, please enable email notifications on your mobile phone, so that you can take a decision immediately and bid your number from your phone itself.

What if i was outbid in last 5 mins ?

If anyone bids 5 mins before the auction ending time, auction gets auto extended by 5 min, so that you get a chance to outbid that number. Auction gets extended by 5 min for every bid from then. Please understand that we are doing auction for informed decision making and not to extract more money. So, participate responsibly. We will blacklist all fake bidders.

What is a reserve price ?

Reserve price is the minimum amount which the distributor or producer expects from this auction. This is a secret number which only producer or distributor knows. If the auction ends before reaching the reserve amount, producer/distributor has the right to cancel the auction and release it on their own or reduce the reserve amount understanding the real market situation.

Can i bid again and again until i reach reserve price ?

Yes. We have enabled this feature. But you will be getting a outbid email notification every time, you outbid yourself also.

When does the auction end?

Usually auction is open until the specified time  or until the reserve price is reached. However we reserve end early or extend the auction deadline under certain circumstances. Hence, we strongly recommend to place the bid as soon as you are able to do so to avoid disappointment.